Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"f50588867dfde2c86caacb9975b080cab491966b_lout","branding":{"id":"2","key":"itsm","name":"MOOST Help Center","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the MOOST Help Center","sharedPortalName":"MOOST Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the MOOST Help Center","sharedPortalName":"MOOST Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2dbe60","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ba1169aa-70ff-4ee5-be1e-2982fcca89ec/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjVlYzYxYy02Y2RkLTQ4ZjAtOTI2Ni1kMTRjNTk4YWYyNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhMTE2OWFhLTcwZmYtNGVlNS1iZTFlLTI5ODJmY2NhODllYyI6WyJyZWFkIl19LCJleHAiOjE3NzMyMTE2NDksIm5iZiI6MTc3MzIxMTA0OX0.51eg7HxPif74lIPQJ9Yh0XH9WogRNDsRtdBrJgCpNbE&client=265ec61c-6cdd-48f0-9266-d14c598af277&height=300&mode=fit","bannerMediaApiFileId":"ba1169aa-70ff-4ee5-be1e-2982fcca89ec","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsm","projectId":10023,"serviceDeskId":2,"name":"MOOST Help Center","description":"<p>Welcome! On this page you can raise support requests to the MOOST Support Team.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"33","name":"Delete Household Data","descriptionHtml":"<p>Please provide the Building ID of the building for which we should delete all data that is on the platform.</p>","callToAction":"Delete Household Data","introHtml":"<p>Request the deletion of all data for a househould</p>","icon":10515,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[8],"key":""},{"id":"26","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing the Recommender Platform? We'll help you out.</p>","icon":10518,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"30","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[8],"key":""},{"id":"21","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>If there is any issue with the Recommender Platform or with notifications to a specific household you can raise here a ticket and our support will get back to you asap.</p>","icon":10521,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[8],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Recommender Platform"}],"orderMapping":{"8":[33,26,30,21],"9":[21],"10":[21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjVlYzYxYy02Y2RkLTQ4ZjAtOTI2Ni1kMTRjNTk4YWYyNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMyMTIyNDksIm5iZiI6MTc3MzIxMTA0OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.0pY1_wezjWMT_7n-VKDJe3X5AlKtSfDCTDiNizWYCvA","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"265ec61c-6cdd-48f0-9266-d14c598af277","tokenDurationInMins":20}},"sharedPortal":{"name":"MOOST Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}