Welcome! On this page you can raise support requests to the MOOST Support Team.
Onboard new employees
Request access for new employees.
Required fields are marked with an asterisk*
{"xsrfToken":"1f9ba6804b323a8e966b836875f31d450dec7fc2_lout","branding":{"id":"2","key":"itsm","name":"MOOST Help Center","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the MOOST Help Center","sharedPortalName":"MOOST Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the MOOST Help Center","sharedPortalName":"MOOST Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2dbe60","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ba1169aa-70ff-4ee5-be1e-2982fcca89ec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjVlYzYxYy02Y2RkLTQ4ZjAtOTI2Ni1kMTRjNTk4YWYyNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJhMTE2OWFhLTcwZmYtNGVlNS1iZTFlLTI5ODJmY2NhODllYyI6WyJyZWFkIl19LCJleHAiOjE3NTE0NjUxNDAsIm5iZiI6MTc1MTQ2NDU0MH0.R83OOFw4PSOfeUTCsFlXupojlwAeYqNzrangBT4SLKc&client=265ec61c-6cdd-48f0-9266-d14c598af277&height=300&mode=fit","bannerMediaApiFileId":"ba1169aa-70ff-4ee5-be1e-2982fcca89ec","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itsm","projectId":10023,"serviceDeskId":2,"name":"MOOST Help Center","description":"<p>Welcome! On this page you can raise support requests to the MOOST Support Team.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"33","name":"Delete Household Data","descriptionHtml":"<p>Please provide the Building ID of the building for which we should delete all data that is on the platform.</p>","callToAction":"Delete Household Data","introHtml":"<p>Request the deletion of all data for a househould</p>","icon":10515,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[8],"key":""},{"id":"26","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing the Recommender Platform? We'll help you out.</p>","icon":10518,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"30","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[8],"key":""},{"id":"21","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>If there is any issue with the Recommender Platform or with notifications to a specific household you can raise here a ticket and our support will get back to you asap.</p>","icon":10521,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[8],"key":""},{"id":"25","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"24","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Recommender Platform"}],"orderMapping":{"8":[33,26,30,21],"9":[21],"10":[21]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjVlYzYxYy02Y2RkLTQ4ZjAtOTI2Ni1kMTRjNTk4YWYyNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NjU3NDAsIm5iZiI6MTc1MTQ2NDU0MH0.rR78Nxo--QG4NpLw-pHvj2KeVrqNSHITQsSMxQIj2GM","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"265ec61c-6cdd-48f0-9266-d14c598af277","tokenDurationInMins":20}},"reqCreate":{"id":30,"projectId":10023,"issueType":{"id":"10044","name":"[System] Service request"},"form":{"name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","intro":"<p>Request access for new employees.</p>","instructions":"","icon":10516,"iconUrl":"https://moost.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Employee start date","description":"If you are not sure of the exact date, put in a tentative one.","descriptionHtml":"<p>If you are not sure of the exact date, put in a tentative one.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Joseph Wilson starts on September 1","descriptionHtml":"<p>e.g. Joseph Wilson starts on September 1</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10166","fieldConfigId":"10319","label":"Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10167","fieldConfigId":"10320","label":"Permission","description":"Administrator (Access to everything), Manager (Write Access to everything except Billing), Auditor (Read Access to everything except Billing)","descriptionHtml":"<p>Administrator (Access to everything), Manager (Write Access to everything except Billing), Auditor (Read Access to everything except Billing)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10362","label":"Administrator","selected":false,"children":[]},{"value":"10363","label":"Manager","selected":false,"children":[]},{"value":"10364","label":"Auditor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Comment","description":"Anything else you would like to tell us about?","descriptionHtml":"<p>Anything else you would like to tell us about?</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/30","calendarParams":{"firstDay":0,"date":"2025-07-02T15:55:40+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjVlYzYxYy02Y2RkLTQ4ZjAtOTI2Ni1kMTRjNTk4YWYyNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NjU3NDAsIm5iZiI6MTc1MTQ2NDU0MH0.rR78Nxo--QG4NpLw-pHvj2KeVrqNSHITQsSMxQIj2GM","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"265ec61c-6cdd-48f0-9266-d14c598af277","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}